Terms & Conditions

 
  • puranmal.com : The portal, run and managed by Puranmal Foods India Pvt Ltd, Mumbai, India, providing the online store and delivery service Customer: The person using the online store and delivery service.
  • Products / Goods: Sweets & Namkeen Products.
  • Perishable Goods: All sweets and namkeen products.
  • Products: The products delivered to the recipient will be generally as per the description of the article and as per the picture chosen by the customer.
  • All prices are in Indian Rupees and the products are delivered with Mumbai as per address provided by the customer.
  • The normal delivery time of the product ordered is between 9:00 am to 11:00 pm on all days except for Sundays and holidays.
  • For the items delivered by the courier / speed post / registered post, their respective policies apply. Puranmal Foods reserves the right to charge the order if by any chance the recipient rejects the order for any reason.
  • The Company will not be responsible for any loss or damage/delay direct to the consignment or consequential, caused due to incorrect address, any act of God, such as accidents, any natural calamity, war, riot, commotion, strike, Local/Political Disruptions, Air / Rail / Road Disruptions / Delay or any other cause whatsoever beyond the control of the Company. No claim for loss / damage / delay will be entertained by the Company in such events.
  • The company shall not be liable for any consequential or special damages or loss (including loss of income, profits, makers, reputation, use of contents or loss of any opportunity) or other indirect loss arising from the loss, damage, delay, mis-delivery or non-delivery of your consignment even if we had knowledge that such damages or loss might arise. The company shall not liable if your consignment or any part of it is lost, damaged, delayed or more delivered or not delivered at all as a result of ACT OF GOD, FORCE MAJEURE, which shall include war, accident, acts of public enemies, strikes, embargoes, perils of the air, local disputes, civil commotions, National or local disruption in air or ground transportation networks, mechanical problems to modes of transport or machinery or patent defects or inherent vice in the contents of the consignment.
  • Puranmal foods shall try its best for prompt delivery. The expected time of delivery for all deliveries is 2-3 working days from the time it is ordered, depending on the location...
  • In spite of full caution taken at the time of delivery, Puranmal will not be responsible for a mis-delivery if the receiver of the product at the address on the order form misappropriates, damages or fails to hand over the product to the person named on the order form and takes the item posing himself to be the correct person.
  • If you are not satisfied with the purchase, you need to inform us on email – info@puranmal.com within 24 hours of receipt with the supporting photographs as necessary.
  • Products shown are indicative only.
  • Orders once placed cannot be cancelled or changed.
  • Puranmal Foods will deliver exactly the same products displayed on its web pages.
  • Puranmal Foods will not charge more than the prices mentioned on its web pages but in certain unavoidable circumstances it reserves the right to change the prices anytime, without any prior notice and charge the sender accordingly.
  • While Puranmal Foods takes great effort to ensure prompt possible delivery of fresh products, Puranmal shall not be responsible for the degradation in the condition of perishable items due to late delivery.
  • While Puranmal Foods ensures to deliver best quality products, it is not responsible if the quality of the product does not match the expectation of the recipient.
  • In the unlikely event of a dispute relating to the services of Puranmal Foods, the dispute shall be subjected to the jurisdiction of Mumbai (India) courts.
  • The sender is bound to above terms and conditions once he/she places the order. The sender should read the above terms and place the order with Puranmal.com only if they are acceptable by him/her.
  • Puranmal Foods reserves the right to withhold delivery of any consignment booked by the Customer if proper acknowledgement, viz, signature, company seal, date and time of delivery is refused by the concerned consignee and the Company will not be responsible for any consequence or loss due to such non-delivery. Unless otherwise specified all deliveries will be made only at the address mentioned on the consignment/consignment note. However the Company reserves to right to claim and receive the courier charges for the consignment.
  • The Customer will provide full address with pin code number and telephone number for all consignments booked for easy identification and prompt delivery. The Company will not deliver any consignment with post-box address only. Further, the Company will not provide any proof of delivery in respect of consignments to be delivered to Governmental / Semi-Governmental offices.
  • The Customer agrees to reimburse the Company on demand any payment incurred by the Company towards Octroi /Entry Tax charges, Sales Tax, Airport / Railway station. Demurrage Charges or any Penalty related to any of the aforesaid or for Non Submission of Various Government Forms / Road Permits any Other Government Levies for any consignment booked by the Customer.
  • The Company holds the right to destroy all records of delivery and other connected documents after 90 days of booking.
  • Company agrees to provide proof of deliveries to the Customer against the consignments booked and delivered; as a soft copy and not the physical copy however not providing of such proof will not be pre-condition for payment to the Company by the Customer, in the interim should a requirement arise for a dispute/assurance of delivery, company would provide the necessary records in soft format as provided by logistics company.
  • All the terms & conditions printed overleaf of consignment note of the logistics partner are also binding on the Customer.
  • The customer undertakes and agrees with the company, that they shall not permit any other person who has an interest in the consignment to bring a claim or action against us arising from the carriage, even though we may have been negligent or in default and if a claim or action is made, customer will indemnity us against the consequences of the claim or action and the cost and expenses we incur in defending it.
  • If the recipient of the order or the person who consumes and/or uses the contents of the order is different from the person who has ordered then it is the responsibility of the person who has placed an order to communicate all the terms and conditions that he / she has agreed at the time of placing the order.